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  • HR & Workplace

Affirming Trans Folks: Customer Service Edition

Graphic image with transgender training institute in a dark teal banner at the top. Picture of trainer to the left with text to the right stating Affirming Trans Folks: Customer Service Edition 30 minute webinar
Come learn how affirming practices and gender neutral language for trans & non-binary folks can improve your customer service skills.

First impressions can make or break an interaction. Whether it’s talking to patients on a customer service line, greeting customers at the register or front desk, or marketing your services, people in all areas of work are interacting one on one with potential customers, clients, and patients on a daily basis.

For trans & non-binary folks, the first impression often begins with being misgendered. We all desire to treat customers with respect and intention, and we also have been taught very gendered ways of addressing individuals. This impacts a person’s interest in continuing with the service, the company, or their likelihood to follow up with appointments and further communication. This webinar will highlight the different ways that incorporating gender neutral language into your workplace can improve your customer service practices. We will talk through actions you can take right away to create a more affirming environment for everyone.

By the end of this session participants will:

  • Identify 3 gender neutral terms and honorifics
  • Identify 2 common microaggressions to avoid

Date: APRIL 13, 2023

Time: 1:00 – 1:30 PM ET | 10:00 – 10:30 AM PT

Pay What You Can (PWYC)

We understand that COVID has tossed a lot people’s finances into long term flux and we want to make our courses accessible. We are operating from a place of inviting folks to pay what you can. Suggested range: $15 – 75. Suggested minimum: $8.

Finalizing your registration:

Once you have completed your registration, you will receive confirmation from Eventbrite, along with an email from TTI Registration – that email will include a link to a registration survey that you will need to complete in order to finalize your attendance.

Please take a moment to familiarize yourself with our webinar & course policies. If you have any questions or concerns, please visit our website, or email our Registration Coordinator, Forever Moon, at [email protected] (Please note that our emails sometimes get stuck in spam folders because of the word transgender. If you are missing an email from us, please check your spam/junk folder.)

About TTI:

TTI is proudly trans-owned and run business. We are a team of transgender and non-binary educators who facilitate professional development and personal growth trainings with the goal of creating a more just, equitable and affirming world. All of our content is facilitated by our team of transgender and non-binary educators, so you are always learning directly from –and financially supporting– transgender and non-binary community members.

The funds generated from this webinar go directly to our team members, with 55% going to the facilitator, 30% going to the support team, and 15% going to cover our operating expenses. Learn more about us and our values here.

Event Details


April 13, 2023


1:00 PM - 1:30 PM




Affirming Trans Folks
Mini Webinars


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